1.1 The AI system is a digital chatbot based on generative artificial intelligence models. The Service enables automated responses to questions and requests from end users (hereinafter "Users") via WhatsApp and/or Telegram. The AI system processes User messages and generates responses using materials provided by our business partners (clients) and a general-purpose large language model (GPAI).
1.2 The AI system is classified as a limited-risk artificial intelligence system under Article 6 of the AI Act. As such, it is subject to lighter transparency obligations: We must clearly indicate to Users that they are communicating with an AI system and enable human oversight of all responses. All responses are for informational purposes only; they are not professional advice and should not be used as a basis for making decisions that produce legal effects or significantly affect individuals.
1.3 The Service is not intended for minors. Users must be at least 18 years old or have parental/guardian consent to use the Service.
2.1 Communication is initiated by the User sending a message to the AI system. We do not send unsolicited messages or offer the service without initial User interaction.
2.2 The Service may use pre-prepared message templates (e.g., onboarding, status notifications), but only with explicit User consent. Users may withdraw consent at any time by sending a request to ameno.global@gmail.com.
3.1 Users commit to using the Service exclusively for lawful purposes and in accordance with these Terms and applicable laws (including GDPR, AI Act, and WhatsApp and Telegram platform regulations). It is prohibited to use the Service for sending offensive, threatening, illegal, or disturbing content, as well as for any activity that could compromise the security or functionality of the Service.
3.2 Users must refrain from any attempt at unauthorized system access, reverse engineering, reproduction, distribution, or modification of the AI system.
3.3 The use of AI responses for automated decision-making that has legal or similar significant effects on individuals is prohibited; a limited-risk AI system can only provide general information and direct users to seek professional advice.
3.4 By using the Service, users confirm that they understand that AI responses may be inaccurate, outdated, or inappropriate for a particular situation and waive any claims against AMENO, business consulting and services, Josipa Lenca Spodolčeva 23, 51000 Rijeka, OIB: 57246131768, ameno.global@gmail.com (hereinafter: "Provider") due to reliance on these responses.
4.1 Personal data processing is described in detail in the Privacy Policy, which is an integral part of these Terms. Briefly, we process platform identifiers (e.g., phone number or Telegram ID), message metadata, message content, and technical logs.
4.2 Data is processed exclusively to provide the Service at your request, for maintenance and improvement of functionality, and for security purposes (e.g., abuse detection). The legal basis for processing is contract performance (Art. 6(1)(b) GDPR) and your consent (Art. 6(1)(a) GDPR) where applicable.
4.3 The Service respects the principle of storage limitation – data is stored only as long as necessary for the processing purpose. Specific retention periods are listed in the internal Privacy Policy.
4.4 Users have the right to request deletion of their data. Requests are submitted via email to ameno.global@gmail.com. The detailed procedure is described in the Privacy Policy.
5.1 The Service is provided "as is" without express or implied warranties. The Provider does not guarantee that AI responses will be accurate, complete, or applicable in all circumstances. Users are responsible for their own decisions made based on AI responses.
5.2 The Provider assumes no responsibility for damage or loss caused by reliance on AI responses, including lost profits, data loss, business interruption, or property damage, unless the damage is caused by intent or gross negligence.
6.1 We may temporarily suspend, modify, or terminate the Service at any time for maintenance or legal reasons. We will endeavor to notify Users of significant changes in a timely manner through communication channels.
6.2 We may modify these Terms to align them with legal or technological changes. Updated Terms will be published with an effective date. Continued use of the Service after publication means acceptance of the modified Terms.
7.1 Users may stop using the Service at any time. Upon cessation of communication, data processing stops, unless data retention is necessary for legal obligations or defense of legal claims.
7.2 In case of violation of these Terms or abuse of the Service, we may suspend or permanently disable access to the Service without prior notice.
8.1 The AI system, including its structure, code, models, configurations, and technical documentation, and content related to the AI system are the property of the Provider or its partners. Users have no right to copy, reproduce, or distribute the AI system or use it for commercial purposes without written approval.
8.2 Materials that the Provider integrates into the AI system (e.g., partner knowledge bases) are the property of the respective partners. AI responses generated based on these materials have an exclusively informational function.
These Terms are interpreted in accordance with the law of the Republic of Croatia. In case of disputes arising from these Terms, the competent court in Rijeka has jurisdiction, unless otherwise determined by applicable regulations.
Failures to exercise any right or provision of these Terms do not constitute a waiver of that right or provision. If any provision of these Terms is found to be invalid, the remaining provisions remain in force.
For questions regarding the Service, these Terms, or the Privacy Policy, contact us at: ameno.global@gmail.com.
Last modified: 18.08.2025.